We would give 6 stars if we could. Advantage Air Heating & Cooling is the best HVAC company we have ever dealt with. We live out of state now but elderly parents (upper 80's in age) are still in the same house in Downers, and Advantage Air works in parallel with both me offsite and my parents in Downers for any HVAC work required.
Over the winter when it was below 0 degrees for almost 2 weeks straight, they had an issue with their furnace, no heat. Parents have only used the yellow pages for this kind of work, they don't have an internet connection, so we needed to handle the repair process for them from offsite. After calling a few local companies, we had a good feel with Advantage Air so they came out to quote the same day I called.
The quotes and options were honest and realistic, with NO upselling or pushing for more than what my parents needed. If anything they saved money by keeping in mind the existing installation and how best to efficiently remove and replace without too much tear up. Even better, the SAME person that quoted (Steve) was the person who installed a new unit the next day.
During this process Advantage Air was keeping me updated by phone with options and updates while on site with my parents. This could have been a difficult situation but Steve and Tess made everything so easy. The price was amazing, the installation was neat and clean, and the communication was excellent. It is truly not possible to ask for more.
They recently charged/checked the AC system, reminding me about this before the hot weather hit, and Tess in the office is proactive about keeping me updated (at my request) with anything that pops up.
Julie F. Downers Grove, IL